eConsult will be available from 06:30 on weekdays, it will close when capacity is reached. It will not be available on weekends.
If you are unable to use the onlince eConsult you can call reception during opening hours. Reception will ask you a few questions and will fill the form on your behalf.
When the surgery is closed you can still use eConsult for self-help advice. If you have an urgent problem please call 111
Due to the increased demand for appointments we have implemented a comprehensive triage system for managing patient requests for appointments and allocating them to the appropriate clinician (such as GPs, GP trainees, nurses, clinical pharmacists, and physician associates). Patients can access the system through our website by filling out an eConsult form or by calling reception, where a receptionist will assist them in filling out the form.
We understand that eConsult forms can be lengthy, but the information provided is crucial for the clinician triaging/treating the patient's issue or request.
All forms are triaged by a clinician on the same day, and appointments are allocated as either face-to-face or telephone consultations, depending on the patient's clinical presentation, preference, or as administrative work for GPs or secretaries. Patients are informed of the outcome on the same day or the following day.
We offer a set number of routine and emergency appointments daily and depending on clinical need, when all our on the day appointments are full, patients may be directed to call 111 or given appointments at our local hub.
Why sometimes we close eConsult early:
We close the online eConsult when we reach capacity and to be able to deal with the increase demand safely. Patients are still able to contact us by telephone and the receptionist can fill a form called (Telephone eConsult) for them if they wish to do so and it is not an urgent request on the day.
All eConsult and telephone eConsult requests for appointments are triaged clinically and allocated to the appropriate clinician (Nurse, Paramedic, Pharmacist, GP trainee or GP). You will be informed of your appointment and have the option to change the time or date depending on availability.
If you prefer to see a particular GP please note that there may be a delay in getting an appointment depending on the GP availability
We offer face to face (last month 82% of appointments were Face to Face) and telephone consultation depending on patient's requests as well as their clinical need.
Overall, this system has allowed us to better manage the appointments based on patients clinical needs rather than on a first-come, first-served basis, and has improved the efficient use of all available clinical and administrative resources to safely handle patient requests. We are continuously monitoring and improving our processes in dealing with patient requests for clinical appointments and administrative requests.
Click on the image opposite to access the system.